Customer care

Shipping & Delivery

CAMEY LIU offers complimentary delivery throughout Mainland China and international express shipping to selected destinations.

Complimentary Mainland China Delivery

$35 USD International Express

Free from $500 International Orders

Do you ship internationally?

Yes. We offer international express delivery to the United States, United Kingdom and other eligible destinations. Shipping availability is confirmed at checkout.

How much does shipping cost?

Shipping within Mainland China is complimentary. International express delivery is $35 USD for orders below $500 USD. Eligible international orders of $500 USD or more receive complimentary shipping.

Are customs duties included?

International import duties, taxes and customs-related charges are not included in our product prices or shipping fees. Any applicable charges are the responsibility of the recipient.

View Full Shipping Policy

Returns & Exchanges

We want you to feel confident in every CAMEY LIU purchase. For return or exchange inquiries, please contact our client services team.

How can I request a return?

Please contact cameyliu@cameyliu.com with your order number, the item concerned and the reason for your request. Our team will review your inquiry and advise on the applicable procedure.

Can I exchange an item for another size?

Size exchange requests are subject to item eligibility and stock availability. Please contact our team before returning any item.

Can customized garments be returned?

Bespoke and personalized garments may be subject to special return conditions. Applicable statutory consumer rights remain unaffected.

What if my item arrives damaged or incorrect?

Please contact us promptly with your order number and photographs of the item and packaging. Our team will assist you in accordance with applicable consumer protection requirements.

Orders & Tracking

From order confirmation to final delivery, our team is here to assist you.

How will I know my order has been confirmed?

Once your order has been successfully placed, an order confirmation will be sent to the email address provided at checkout.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation containing tracking details where available.

Can I change or cancel my order?

Please contact our team as soon as possible. Changes or cancellations depend on order status and cannot be guaranteed after dispatch.

What if my order is delayed?

Delivery may occasionally be affected by customs clearance, carrier operations or other unforeseen circumstances. Please contact our team for assistance.

Size & Fit Guide

Finding the right fit is an essential part of the CAMEY LIU experience.

How do I select my size?

Please refer to the size information provided on each product page. As silhouettes and constructions vary, individual styles may fit differently.

Can I request sizing advice?

Yes. Please contact our team with your measurements and the style you are interested in.

Do you offer custom sizing?

Selected designs may be available through our Atelier made-to-measure service. Please contact our team to discuss your requirements.

Frequently Asked Questions

Further information about our collections, services and online boutique.

Where is CAMEY LIU based?

CAMEY LIU is a designer fashion label with operations in China, serving an international clientele.

Do you offer bespoke or Atelier services?

Yes. Our Atelier offers personalized and made-to-measure services, with in-person consultations available in Hangzhou by arrangement. For inquiries, email cameyliu@cameyliu.com.

How should I care for my garment?

Please follow the care instructions provided with your garment. Delicate materials, embroidery and embellishments may require specialist care.

How can I contact CAMEY LIU?

You may reach us by email at cameyliu@cameyliu.com, on Instagram @cameyliu_official, or via WeChat CAMEYLIU_Sales.