CAMEY LIU · CLIENT SERVICES
Orders & Tracking
From the moment your order is placed to its arrival, discover everything you need to know about your purchase, delivery updates and order assistance.
What Happens After You Order
Every CAMEY LIU creation is prepared with consideration. Follow the journey of your order from confirmation to delivery.
01
Confirmed
Your order confirmation is sent to the email provided at checkout.
02
Preparing
Your pieces are carefully inspected and prepared for dispatch.
03
On Its Way
Once dispatched, shipping confirmation and available tracking details are sent.
04
Delivered
Your order arrives at its destination, subject to carrier and customs procedures.
Track Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
You may also visit your customer account to review your order history and available updates.
Your Orders, In One Place
Access your CAMEY LIU account to review previous purchases and available order details.
View My OrdersPlaced an order as a guest? Please refer to the confirmation and dispatch emails sent to your checkout email address.
For shipping rates, international delivery and customs information, please visit our Shipping & Delivery page.
Help With an Order
My parcel is delayed or has not arrived.
Please begin by checking the tracking link in your dispatch confirmation email. International shipments may experience additional delays during customs clearance.
If your tracking information has not updated or your delivery appears significantly delayed, contact our team with your order number.
Can I change or cancel my order?
We begin preparing orders as promptly as possible. If you need to request a change or cancellation, please contact us immediately.
Changes and cancellations cannot be guaranteed once processing has begun. Dispatched orders generally cannot be amended or cancelled.
Can I change my delivery address?
Please email our team as soon
as possible with your order
number and updated address.
Address amendments are subject
to the order's fulfillment status
and carrier restrictions.
I have not received my order confirmation.
Please check your spam or junk
folder and confirm the email
address entered at checkout.
If you still cannot locate
your confirmation, contact
our team with your name and
purchase details.
My tracking link is not updating.
Tracking updates may take time
to appear after a parcel has
been collected. International
shipments may also show gaps
between carrier scans.
If the status remains unchanged
unexpectedly, please contact us.
Pre-Orders & Atelier
Selected CAMEY LIU pieces may be available by pre-order or created individually through our Atelier service.
How do pre-orders work?
Pre-order pieces are prepared
according to the estimated
availability or production
information provided at the
time of purchase. Estimated
dates may vary depending
on production requirements.
What if my order includes both available and pre-order pieces?
Fulfillment arrangements may
vary depending on product
availability. Please contact
our team if you would like
to discuss separate shipments.
Additional delivery charges
may apply.
When will my Atelier order be delivered?
Atelier and bespoke pieces
may require individual
production timelines,
specialized packaging and
delivery arrangements.
Our team will communicate
the relevant details for
your commission.
Payments & Currency
Which payment methods do you accept?
Available payment methods
are displayed at checkout
and may vary according to
your location and selected
currency. Please refer
to the checkout page for
the payment options
currently supported.
Which currency will I be charged in?
The currency presented during
checkout determines the
transaction details displayed
for your purchase. Your payment
provider may apply currency
conversion or additional
charges where applicable.
My payment was unsuccessful. What should I do?
Please verify your payment
information and contact your
payment provider if necessary.
If the issue continues,
our team can assist with
general checkout inquiries.
Please do not email full
card details.
CAMEY LIU · CLIENT SERVICES
How May We Assist You?
For assistance with an order, delivery or special request, our team would be pleased to hear from you.
Contact Our Team cameyliu@cameyliu.com