CAMEY LIU · CLIENT SERVICES
Returns & Exchanges
We hope every CAMEY LIU creation becomes a treasured part of your wardrobe. Should you require assistance with a return or exchange, our team is here to guide you.
01 / RETURN REQUESTS
How to Request a Return
If you wish to request a return, please contact our client services team with your order number, the item concerned and the reason for your request.
Our team will review your enquiry and provide the applicable instructions, including any required return authorization and shipping details.
Begin Your Return Request
Please include your order number, the item you would like to return and a brief description of your request.
Request a Return01
Contact Us
Submit your return request with your order details.
02
Receive Guidance
Our team will review your request and provide further instructions.
03
Return Assessment
Where a return is applicable, the item will be assessed upon receipt.
02 / ITEM CONDITIONS
Return Conditions
Return eligibility depends on the nature of the item, the circumstances of the purchase and applicable consumer rights.
Original Condition
Items submitted for a change-of-mind return should be unworn, unwashed and unaltered, with original labels and packaging retained.
Delicate Materials
Please take care when trying on garments, particularly delicate fabrics, embellishments, embroidery and sculptural details.
Return Authorization
Please contact our team before sending an item back so that we can provide the appropriate return instructions.
Damaged or Incorrect Items
If an item arrives damaged, defective or different from what you ordered, please contact us promptly with photographs and your order details so we can assist.
Please do not send parcels
to an address without first
receiving return instructions
from our team. This does not
affect any rights available
under applicable consumer law.
03 / SIZE & STYLE
Exchanges
Should you wish to request a different size or style, please contact our team before returning your item.
Exchange arrangements depend on item eligibility, product availability and the applicable terms of your purchase.
For assistance with sizing before placing an order, please consult our Size Guide or contact our team directly.
Enquire About an Exchange
04 / PAYMENT RETURNS
Refunds
Where a refund is applicable, our team will confirm the outcome after reviewing the relevant return details and, where required, inspecting the returned item.
Approved refunds will be processed in accordance with the applicable purchase terms and payment arrangements. The time taken for funds to appear may vary by payment provider.
Any applicable deductions, shipping charges or other adjustments will be explained as part of the return process.
05 / WORLDWIDE ORDERS
International Returns
For orders delivered outside the country of dispatch, please contact our team before arranging a return.
International return shipping, customs documentation and any applicable duties or taxes will depend on the destination and circumstances of the return.
Our team will provide instructions relevant to your order. Please retain proof of shipment and any available tracking details.
Shipping & Delivery
06 / SPECIAL CREATIONS
Atelier & Bespoke Orders
Made-to-measure, bespoke and individually commissioned pieces may be subject to different return and exchange arrangements.
As these creations may be developed to individual specifications, we recommend confirming the applicable terms with our Atelier team before placing an order.
This does not limit statutory rights relating to defective or non-conforming goods.
Contact Our Atelier
07 / CLIENT ASSISTANCE
Frequently Asked Questions
How do I initiate a return?
Please email
cameyliu@cameyliu.com
with your order number,
the relevant item and
the reason for your request.
Can I exchange an item for a different size?
Please contact our team
to discuss the available
options. Exchanges depend
on eligibility and
stock availability.
How long will my refund take?
Processing times depend
on the circumstances of
your return and the
payment method used.
Our team can provide
an update regarding
your individual request.
Can I return a pre-order item?
Return arrangements for
pre-order items depend
on the product and
applicable purchase terms.
Please contact our team
for guidance.
What if I receive a damaged or incorrect item?
Please contact our team
promptly with your order
number and clear photographs
of the item and packaging,
where relevant. We will
review the issue and advise
on an appropriate resolution.
Can I return an Atelier or bespoke creation?
Bespoke creations may
have different terms
because they are made
to individual specifications.
Please contact our Atelier
team for details.
Applicable statutory rights
remain unaffected.
CAMEY LIU · CLIENT SERVICES
How May We Assist You?
For assistance with a return, exchange or individual order, our team would be delighted to help.
Contact Our Team cameyliu@cameyliu.com